02 - 03 February, 2016
Cebu City Marriott Hotel , Cebu City , Philippines

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  • How to Implement Robotic Process Automation and AnalyticsHow to Implement Robotic Process Automation and Analytics
    As shared service centres modernize, business leaders are asking “what’s the next step?” Robotic process automation (RPA) and analytics are two of the top solutions that everyone is currently talking about, but the problem is that many business leaders do not know where to begin, or are uncertain about the challenges that await them. To help, we outline some of the key pieces of advice collected from our network of senior business leaders. Click the link above to download.
  • Universities Must Adapt to Support Growing BPO and Shared ServicesUniversities Must Adapt to Support Growing BPO and Shared Services
    A steady supply of talented graduates are essential for the success of the shared services and BPO industry, but are universities adequately preparing their students for careers in the sector? To find out, we speak with the CEO of Mercedes-Benz Group Services Philippines and the Vice President for Academic Affairs, University of San Carlos, Cebu.
  • How Can Cebu’s SSCs and BPOs Remain Competitive in the Global Marketplace?How Can Cebu’s SSCs and BPOs Remain Competitive in the Global Marketplace?
    Cebu has been ranked a premium destination for shared services and business process outsourcing, emerging #8 on the Top 100 Outsourcing Destinations for 2014 list by Tholons. But like any new and exciting destination it won’t stay under the radar for long. We take an in-depth look at the trends affecting the industry and how Cebu’s SSCs and BPOs need to move their services up the value chain in order to stay competitive.
  • Fighting for Talent in the Philippines – Which Companies Are Winning the Battle?Fighting for Talent in the Philippines – Which Companies Are Winning the Battle?
    Like it or not, there is a battle for talent going on in the Philippines and companies that fail to prioritise attracting and retaining top talent, will find themselves losing their competitive edge to rival companies. To help you win this battle, we take a look at several leading companies in the Philippines and the secret weapons behind their success.
  • 4 Challenges You Will Face in your SSC or BPO in Philippines4 Challenges You Will Face in your SSC or BPO in Philippines
    This packed article asks practitioners based in the Philippines their advice on four major challenges: Business Continuity Planning, Driving More Value out of Existing Operations, Strong and Experienced Leadership, Managing Talent and Minimizing Attrition. Download this article to see what they said.
  • Which City in the Philippines will Lead Services into the Next DecadeWhich City in the Philippines will Lead Services into the Next Decade

    Metro Manila is starting to feel the strainof its recent growth in service delivery centers. Consequently there are anumber of opportune tier two and three cities emerging which are making manycenter leaders sit up and pay attention.

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