02 - 03 February, 2016
Cebu City Marriott Hotel , Cebu City , Philippines

Conference Day 1, 2nd February 2016 (Tuesday)

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9:00 AM Welcome Address from the Chairperson

Gottfried Schleich , Head of Finance Shared Service Centre Cebu, Bombardier Transportation

Gottfried Schleich
Head of Finance Shared Service Centre Cebu
Bombardier Transportation

THE BEST-IN-CLASS BLUEPRINT; Maximizing Cebu’s Competitive Edge on the Global Shared Services & BPO Landscape
9:10 AM (Keynote) Strengthening Cebu’s Value Proposition to Propel its Shared Services & BPO Sector

  • Addressing the key concerns by providing better Infrastructure support in Cebu 
  • Driving stronger academia-industry partnerships so as to ensure a vibrant, highly-skilled workforce for the industry
  • The Cebuano spirit : unravelling the secret of our success and how we can sustain it for the long run

9:50 AM (Panel Discussion) Re-examining Cebu-based Shared Services & BPO Industry: Addressing Concerns and Driving Intended Outcomes

Aditya Wadhwani , Cebu Site Head, Manulife Business Processing Services

Oliver San Juan , Cebu Site Lead, QBE GSSC

Genny Inocencio-Marcial , Executive Director, IT & Business Process Association of the Philippines

  • Revisiting the key questions: what are the main drivers & challenges for companies with existing shared services & BPOs in Cebu?
  • Scrutinizing how Cebu compares to other Asian outsourcing destinations in terms of Shared Services & BPO maturity?
  • Identifying the frameworks, mechanisms, governance and regulatory models that have led to successful innovation
Aditya Wadhwani
Cebu Site Head
Manulife Business Processing Services
Oliver San Juan
Cebu Site Lead
QBE GSSC

Moderated By:

Genny Inocencio-Marcial
Executive Director
IT & Business Process Association of the Philippines

11:00 AM Building the Winning Business Case for Your Shared Services Centre

Oliver San Juan , Cebu Site Lead, QBE GSSC

  • Getting the table stakes down pat first: solidifying who you are and what you are about 
  • Understanding motivations, needs, and concerns of senior management and business unit leaders 
  • Branding your Shared Service Centre: mastering the art of influence and building rapport within your organization
Oliver San Juan
Cebu Site Lead
QBE GSSC

11:40 AM (Roundtable Discussion) Benchmarking: Metrics & KPIs to Gauge the Effectiveness of Your Shared Services/ BPO

Aditya Wadhwani , Cebu Site Head, Manulife Business Processing Services

During this interactive session, attendees will have the opportunity to compare notes with their peers. Each table will host 10 to 12 attendees, and the discussion will be moderated by a senior executive. At the end of the session, each table will present their key findings to the audience.

  • How do you develop a performance management framework that aligns with your core business objectives?
  • What are your most important KPIs (result indicators, performance indicator, risk indicators, etc.)?
  • How do you organize data collection and visualization process to better interpret your KPIs?
  • How do you refine existing KPIs to ensure that value is delivered against your corporate goals?

Moderated By:

Aditya Wadhwani
Cebu Site Head
Manulife Business Processing Services

TECHNOLOGY AS AN ENABLER FOR SHARED SERVICES & BPO; Leveraging Technology Innovation to Optimize Processes, Enforce Compliance and Maximize Effectiveness
1:40 PM Revolutionizing Shared Services & BPO with Robotic Process Automation (RPA)

Umesh NV , Senior Director, Global Business Services, EMC

Tilak Banerjee , Director, Global Business Services, EMC

  • Examining the impact RPA has on current Shared Services delivery model: 100% accuracy round the clock, and achieving up to 60% process cost savings, compared with an off-shore full-time equivalent (FTE)
  • Unlocking the value from RPA, when it comes to facilitating agility & responsiveness
  • Rolling out RPA in your organization: analyzing the pre-requisites for robotics to take over, i.e. skills, volume of work, visibility at each touch point
Umesh NV
Senior Director, Global Business Services
EMC
Tilak Banerjee
Director, Global Business Services
EMC

2:20 PM (Case Study) Analytics as the New HR Imperative: Business Intelligence in the Business of People

Eric Riego De Dios , Director of Human Resources, B&M Global Services Manila, Inc.

  • Smart tracking your workforce- understanding which metrics HR professionals should be tracking for value adding insight
  • Identifying the pitfalls in HR analytics
  • Understanding how a singular metric can drive the whole HR strategy: a case study on an organization’s campaign for organic growth
Eric Riego De Dios
Director of Human Resources
B&M Global Services Manila, Inc.

3:30 PM Surpassing 2016 Targets and Planning for 2022: Driving Manpower Skill Development and Growth Opportunities in the Next Wave Cities

Genny Inocencio-Marcial , Executive Director, IT & Business Process Association of the Philippines

Genny Inocencio-Marcial
Executive Director
IT & Business Process Association of the Philippines
During this interactive session, attendees will have the opportunity to compare notes with their peers. Each table will host 10 to 12 attendees, and the discussion will be moderated by a senior executive. At the end of the session, each table will present their key findings to the audience.

  • What metrics are important when you benchmark the transactional effectiveness driven by IT capabilities?
  • Matching technology and processes: understanding where it is today, and where it needs to be improved in the future?
  • How do you tackle compatibility issues with legacy systems?
  • Maintaining mobility and security by ensuring data protection while sharing content and information via cloud-based services

5:10 PM Chairperson’s Day One Closing Remarks

Gottfried Schleich , Head of Finance Shared Service Centre Cebu, Bombardier Transportation

Gottfried Schleich
Head of Finance Shared Service Centre Cebu
Bombardier Transportation